Call Center Services
We handle all your support needs while you focus on scaling your business. From basic call center support to advanced data conversion offers, we do it all.
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Outsource your customer support needs to us and focus on the essentials. We understand that every interaction matters which is why we provide customized call center support services to meet the unique service needs of your business. From basic call center services to technical assistance and sales support, we take care of all your query management and customer engagement needs so that your resources can spend their valuable time scaling your business.
With domain-specific expertise and efficient query management, we ensure seamless communication and maximum customer satisfaction. Partner with us for all your call center outsourcing requirements and deliver the best customer service experience to your clients. Let us help you enhance your customer interactions and drive your business forward.
At SBL, we deliver state-of-the-art call center services that enhance customer interactions with precision and care. With nearly two decades of experience in business process management, we have successfully supported businesses across industries in delivering superior customer service globally.
Years in Business
Award-winning services
Global Partnerships
Happy Clients
Customer Satisfaction Rate
Compliant Processes
Efficiently manage your email queries with our advanced query management systems that facilitate effective resolution. Our email support team handles everything, from automatically creating tickets to follow-up and closure, ensuring effective resolution for your business. We guarantee timely responses and personalized solutions, enhancing customer satisfaction and loyalty.
Accelerate query management with our advanced chat support services that open, follow and track requests to closure. Our team of skilled agents provides real-time assistance, ensuring quick resolution of customer queries and issues. Available 24/7, our chat support services team is here to support your customer support needs.
Call center companies conduct regular performance evaluations. Their quality assurance checks help maintain high service levels and continuously improve customer interactions.
With them, you get instant access to the latest call center technology. They deploy advanced CRM systems, call routing, and data analytics tools for improved data management, streamlined call handling, and efficient operations.
Outsourcing call center services is a scalable solution that can grow or shrink with your business needs. They are well-equipped to manage increased call volumes during peak times, special promotions, or unexpected surges. With them, you are never overstaffed or understaffed.
Call center specialists receive continuous training to stay updated on the latest best practices, industry standards, and new technologies. They undergo rigorous training and are well-prepared to handle even complex customer interactions.
Call center outsourcing service eliminates the need for significant investments in hiring, training, and maintaining an in-house call center infrastructure. Professional call centers handle queries more efficiently and reduce resolution times.
Empower your teams with our 24-hour call center support and give your business an edge over your competitors. We can help you focus on your core competencies while boosting your customer satisfaction.
Our highly trained customer service executives have extensive experience in customer service and technical support and are committed to delivering excellence.
We leverage the latest CRM technology and tools to provide efficient and reliable customer support. Our systems ensure smooth operations and seamless communication.
Our data-driven analytics optimize your customer support functions for enhanced efficiency.
Our technology-driven ticketing system efficiently handles all queries and makes sure no customer query goes unresolved.
Our call center agents have a deep understanding of your product and ensure efficient customer interactions.
We offer support in multiple languages, catering to a diverse customer base around the world.
Partner with us for the best customer support services
SBL is a leading call center services provider, helping businesses create a distinguishing customer service strategy across the pre-and post-sales value chain. With cutting-edge technology, responsive CRM tools, and a comprehensive range of services, we help our clients provide a seamless customer support experience across every touchpoint. From answering inquiries to resolving issues and gathering feedback, our structured approach ensures that every customer interaction is efficient, and effective, and leaves a lasting positive impression. Outsource call center services to SBL elevate your customer service and build lasting customer loyalty.
