inbound contact center
Inbound call center services SBL BPMS Intro

The Best Call Center Support Every Customer Deserves

Solve legacy customer service problems with our professional and dedicated inbound call center solutions. We prioritize the needs and concerns of your customers and provide them with round-the-clock support and assistance for the best customer service experience and maximum business outcomes.

Our professional call center executives are fully trained and equipped with high-quality call center technology to solve your customers’ pre- and post-purchase queries. From handling product issues to resolving customer queries and delivering personalized services, we provide consistent support for improved client satisfaction and long-lasting customer relationships. 

Our expertise in handling customer interactions ensures that every call is an opportunity to enhance your brand’s reputation and value. Partner with us to elevate your customer service standards and improve your customer satisfaction rate. Let’s work together to build a loyal client base and drive your business success.

  • 19

    Years in Business

  • 100+

    Award-winning services

  • 100+

    Global Partnerships

  • 2000+

    Happy Clients

  • Over 95%

    Customer Satisfaction Rate

  • ISO

    Compliant Processes

Expert Inbound Call Center Solutions for Outstanding Customer Care

Our end-to-end services provide the best customer service experience. We ensure top-notch support and assistance at every touchpoint.

Order Processing Specialists

Order Processing Services

Our advanced call center technology streamlines the order management process. We use call routing, IVR, and CRM software to accurately record and confirm orders, reduce errors, and enhance the overall customer experience while accurately addressing customer needs.

Customer Help Desk services

Help Desk Services

We provide reliable 24X7 customer service support to your clients/ buyers. We handle inquiries, provide product support, and ensure quick issue resolutions. With our dedicated team, your customers will receive prompt assistance and timely resolution of all their queries and concerns.

Tech Support Services

Technical Support Services

Give your customers round-the-clock assistance and address their technical issues promptly with our inbound call center support. Our skilled and experienced professionals are trained to troubleshoot problems, resolve technical queries, and provide step-by-step guidance for DIY troubleshooting. We ensure best-in-class support with minimal downtime for your customers.

24/7 Live Telephone Answering Services

24/7 Live phone Answering Services

Give your customers prompt support, no matter the time of day. Our agents are available 24/7 and provide prompt response to every call for better CX outcomes. With 30% lower wait times and quick issue resolution, we provide consistent and reliable support around the clock.

Improve Your Customer Communication with Inbound Contact Center Technology

The Benefits of Partnering with Experts

Effective communication with customers is crucial for any business striving for success. Utilize inbound contact center technology to significantly enhance the way you interact with your clients. Here are the key benefits of partnering with a reputed inbound call center service provider:

Professional Representation

With trained agents and cutting-edge technology, inbound call center companies help your business maintain a professional image in front of your clients and business partners.

Enhanced Customer Satisfaction

Inbound call centers are equipped with advanced IVR and CRM technologies and ensure prompt and accurate responses to customer inquiries.

24/7 Availability

Professional inbound call center companies ensure that your customers receive prompt service and technical support 24X7. They help minimize downtime and enhance user experience.

Efficient Order Processing

With a dedicated team backing your processes, all customer orders and inquiries are handled quickly and accurately. This helps in reducing errors and improving overall efficiency.

Cost-Effective Solutions

Outsourcing to an expert contact center can reduce operational costs while maintaining high service standards.

Scalability

With expert contact centers, you can scale your services up or down based on your business needs. They provide much-needed flexibility and make sure your business can respond to changing demands efficiently and effectively.Show Industries Section


Give Your Business a Distinctive Edge with Our Inbound Call Center Services

The Strategic Business Advantage of SBL

As a leading inbound call center company, SBL offers unparalleled support to enhance your customer service experience and boost your bottom line. Here’s what makes us your strategic business partner:

inbound call handling

Experienced, Multilingual Agents

Our skilled and highly experienced agents are fluent in multiple languages. This helps them cater to a diverse customer base effectively.

19 Years of Customer Service Experience

From promptly handling inbound calls to efficiently resolving queries, we leverage our deep industry knowledge and best practices to perfect every customer interaction.

Advanced Call Center Tools

Our advanced call center technologies – IVRs, predictive dialers, intelligent call-back tools, and call recorders – enhance both customer service and retention.

High First-Time Call Resolution Rate

We excel in resolving customer issues on the first call. We ensure quick query resolution and minimum follow-ups for maximum customer satisfaction.

Omni-Channel Support

We provide inbound call center support across various communication channels including phone, email, chat, and social media. Wherever your customers are, we can help you stay connected.

Consistent Services, Irrespective of the Call Volume

We maintain service quality and efficiency regardless of call volume. Our agents ensure reliable support during peak times and off-peak periods.

24X7 Operations

Our call centers operate 24X7, 365 days a year. With us, you can provide uninterrupted customer support across time zones and geographies.

Cost-Effective Services

We streamline your processes and offer you the best value for your money. Our inbound call center services are dependable, affordable, and allow your team to focus on their core operations.
Transform Your Customer Service Experience with Us Today!

We deliver exceptional customer support, one call at a time

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inbound call centers

A Strategic Process That Keeps You Sorted

Our Efficient Inbound Call Center Workflow

  • 01
    inbound call center solutions
    STEP 1

    Call Reception

  • 02
    inbound call center companies
    STEP 2

    Query Resolution

  • 03
    inbound call centers
    STEP 3

    Call Routing

  • 04
    inbound call handling
    STEP 4

    Feedback Gathering

  • 05
    What is inbound call center
    STEP 5

    Follow-Up

Expert Inbound Contact Center Solution, Tailored to Your Industry Needs

Our customer service agents are exceptionally trained at providing tailored and effective customer service solutions for businesses across various sectors.

  • Retail and Ecommerce Industry

  • Travel and Hospitality Industry

  • Banking and Finance Industry

  • Healthcare and Medical Industry

  • Technology and software Industry

  • Telecommunications Industry

Outsource Inbound Call Center Services to SBL

Outsource your inbound call center needs to SBL and leverage our global expertise in customer service management. We use state-of-the-art tools and robust technology to efficiently handle all your inbound call center requirements. We manage calls, provide product information, and emails, offer service support, and handle queries and complaints, giving your customers end-to-end support they need. Our customized solutions are flexible and agile and are designed to provide a positive first impression. Partner with SBL for strategic inbound call services. We can help you achieve your business goals and stay ahead of the competition.
What is inbound call center

TESTIMONIALS

Hear what our esteemed clients say about their experience with SBL experts.

SBL BPMS testimonial

SBL has demonstrated the highest level of dedication and put their most experienced staff to work on this assignment. We are satisfied with how they handled the spatial data requirements. They have always delivered the data in a timely manner, with high accuracy, and to the required quality. We would be happy to work with them in the future as well.

Leopold J Romeijin CEO, Satellite Imaging Corporation,UK

To those considering the services of SBL media, I can tell you that we at Peasville Studio are pleased, delighted and completely satisfied with the very professional services provided by the competent staff of this company. I am proud to say that I highly recommend SBLMedia without hesitation and will continue to use their services again and again. SBLMEDIA. Offer a service 2nd to none. We send our files to SBL via Dropbox and within a few days, we have a product ready for reproduction. They have made our life so much easier and more efficient; we get more products quickly onto the market with their diligence and efficacy. I have no hesitation in recommending SBL

Richard A Kontos Peasville Studios,

I wish to certify that we entrusted SBL Geomatics with the project GIS Data Creation for Master Planning of Gwalior area. The SBL team showed utmost dedication throughout the project and completed it well within the budget and schedule. We wish them success in their future endeavors and look forward to working with them on any future GIS projects we might have.

Jay.S. Damodaran Infrastructure Company,India

SBL has provided us with remarkable services in the CAD and GIS domain and we are very pleased with their level of service. SBL has repeatedly provided us outstanding results under high-pressure circumstances and allowed our company to grow without the liability and operation expense of hiring employees. I have found SBL to be helpful, knowledgeable, and responsive in all aspects of its service and commitment. I would like to take this opportunity to express our deep satisfaction in our association with SBL and look forward to working with them in the future.

Roma Land Information and Taxation Organisation,Spain

 We recently utilized SBL services for assignments in the Canadian provinces of Alberta and Newfoundland Labrador, as well as one for the City of Calgary, Alberta. The project was completed on time, within budget, and to a high standard.

Andy Welch Forest and Environment Organisation,Canada
Get Reliable, Responsive, Remarkable Inbound Call Center Support from SBL
Schedule a free consultation

Inbound call centers handle incoming calls from customers. Typically services include customer support, answering inquiries, processing orders, providing technical support, and resolving complaints. The goal of Inbound call centers is to resolve customer queries and improve CSAT scores.
Outbound call centers, on the other hand, make outgoing calls to customers or prospects. These calls are usually for sales, telemarketing, lead generation, market research, payment reminders, and appointment setting. The aim is to increase sales revenue and lead qualification rates.

Inbound call centers perform various tasks like addressing customer complaints, resolving their queries, providing technical support and DIY assistance, order processing, and scheduling appointments.

The different stages of an inbound call include: call reception, customer identification, understanding the query, problem-solving, upselling, closing the call, and follow-up.

At SBL, we use the call center expertise of our skilled agents and advanced technology to enhance inbound interactions. Our intelligent call routing ensures that each call is directed to the most suitable agent based on the specific needs of the caller, while our IVR systems provide automated solutions for common inquiries. This reduces wait times and increases efficiency.
Our call recording and monitoring systems ensure that all interactions meet our high-quality standards and provide valuable training material. Additionally, our agents are highly trained and multilingual, and they can handle a wide range of customer needs with professionalism and expertise.

Our 24X7 inbound call center solutions enhance customer satisfaction and drive business success. We handle all customer inquiries efficiently and provide personalized interactions tailored to individual needs. This not only boosts customer satisfaction but also loyalty. Our solutions are scalable and our global presence provides seamless support across multiple time zones. With years of industry experience, a team of highly skilled agents, and cutting-edge technology, we bring expertise and HIPAA-complaint practices to every customer interaction. Partnering with SBL Corps for your inbound call center needs ensures exceptional customer service, operational efficiency, and a competitive edge in the market.


SBL BPMS FAQ

Frequently Asked Questions